Accessibility for Ontarians with Disabilities Act Information

This information is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or third parties, not to the goods themselves.

All goods and services provided by Holmes & Brakel Limited shall follow the principles of dignity, independence, integration and equal opportunity.

Please note that the following information pertains to the Accessibility for Ontarians with Disabilities Act only.  To contact us for any other reason, please visit our Contact Us page.

Click here to skip to Current Disruptions in Service

Notice of Availability and Format of Documents

The documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the customer’s disability.

Documents may be requested by e-mailing or by calling 905-831-9711 and speaking with the receptionist.

Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Holmes & Brakel Limited.  In the event of any temporary disruptions to facilities or services that customer’s with disabilities rely on to access or use Holmes & Brakel’s goods or services, reasonable efforts will be made to provide advance notice.  In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

In the event that a notification needs to be posted, the following information will be included unless it is not readily available or known:

  • goods or services that are disrupted or unavailable
  • reason for the disruption
  • anticipated duration
  • a description of alternative services or options

When disruptions occur, Holmes & Brakel Limited will provide notice by:

  • posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption, and/or on the Holmes & Brakel website (refer to this webpage)
  • contacting customers with appointments; or
  • by any other method that may be reasonable under the circumstances

Current Disruptions in Service

Holmes & Brakel Limited will observe the following schedule this holiday season (all time are local times)

  • Friday December 22 – closed at 1:00 p.m.
  • Monday, December 25 & Tuesday December 26 – closed
  • Wednesday, December 27 & Thursday, December 28 – open regular hours
  • Friday, December 29 – closed at 1:00 p.m.
  • Monday, January 1 – closed
  • Tuesday, January 2 – open, regular hours

Feedback Process

Holmes & Brakel Limited shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities.  Information about the feedback process is available to all customers and notice of the process is available by accessing the Holmes & Brakel Limited website or by contacting our Corporate Vice President.

Feedback forms are available for download from this webpage.  Alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, or e-mail) are available upon request from our Pickering, ON office or by contacting

Click here to download the AODA Customer Feedback Form

Submitting Feedback:

Customers who wish to provide feedback verbally or by completing an onsite customer feedback form can do so to the Corporate Vice President.

Customers can submit feedback to:

Corporate Vice President

  • By phone: 905-831-9711
  • In person: 830 Brock Road, Pickering ON.  L1W 1Z8
  • By email:

Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.